Booking terms and cancellation

How booking and the deposit work

Your booking is confirmed when we receive a deposit of $300 per person for a multi-day trip, or full payment for a day tour, and send you a written confirmation. The contract is between you and Neon Motel Road LLC, 1347 E 11th Street, Suite 200, Tulsa, OK 74120.

If you book within 60 days of departure, the full price is due at booking. Seats can be held for 72 hours without payment on request to [email protected].

What the trip price covers

Prices are per person in US dollars, sharing a double room on multi-day trips, and include the services listed on the trip page. Once your deposit is paid, your price is fixed.

Single rooms are charged at the supplement shown for each trip. On convertible trips the single price also covers a car to yourself.

Paying the balance

The balance is due 60 days before departure. If it is not paid on time we may cancel the booking and apply the cancellation charges below.

Changing your date or trip

You may move once, free of charge, to another date of the same trip up to 45 days before departure, subject to seats. Name changes are free up to 14 days before departure.

Changes to a different trip are treated as a cancellation and a new booking, but we waive the charge if you move to a more expensive trip more than 60 days before departure.

If you cancel your booking

Cancellations must be made by email. Charges per person: 60 days or more before departure, $150; 59 to 30 days, 50 percent of the price; 29 days or less, 100 percent. Day tours: free up to 7 days before, then 100 percent.

Flights booked through us follow the airline's fare rules, which may be stricter.

If we change or cancel a departure

Each departure needs at least 6 guests (4 on convertible and photography trips, 5 riders on motorcycle trips). If a departure does not reach this, we tell you at least 60 days before and offer another date or a full refund. Departures marked Guaranteed will run.

We may change motels, the order of days or the route when weather, road closures or events require it, and replace services with equal or better ones. If a significant change is needed before departure, you may cancel with a full refund.

Driving a convertible or riding a motorcycle

On convertible trips each driver must be 25 or older and hold a valid driving license; on motorcycle trips each rider must hold a valid motorcycle license and have at least three years of riding experience. Drivers and riders must follow the road captain's instructions and traffic law, and must not drive after drinking alcohol.

Rental vehicles are insured with a deductible of $1,000 per vehicle on cars and $1,500 on motorcycles, payable by the driver or rider in case of damage they cause. Optional cover reducing this is offered at the start.

Health, fitness and altitude

Please tell us about any medical condition or mobility needs that may affect your trip. Our road captains are trained in first aid but are not medical professionals. Desert heat and the altitude of up to 7,300 feet around Flagstaff can affect people with heart or lung conditions; ask your doctor if in doubt.

Travel insurance cover

We strongly recommend travel insurance covering cancellation, medical costs, evacuation and missed connections. It is not included in our prices.

Gift certificate terms

Gift certificates are sold for $100, $250 or $500, or for a whole trip. We email them as a printable PDF on the date you choose. A certificate is valid for three years from the date of purchase, on any departure of any trip or day tour. Certificates are not refunded in cash, but they can be passed on to someone else; a whole-trip certificate may be moved once, free of charge, to another date of the same trip.

Complaints during and after a trip

If something is wrong during the trip, tell your road captain straight away so it can be fixed. If it is not resolved, write to [email protected] within 30 days of your return and we will reply within 14 days.